Engaging and Working with the Hard to Reach Client

04-27-17 8:15 am - 04-27-17 3:45 pm
Holiday Inn
Holiday Inn Concord Downtown, North Main Street, Concord, NH, United States

This workshop qualifies for Six (6) Category I Clinical CEUs as approved by NH NASW

In this workshop, participants will consider the dynamics and skills of engaging and working with hard-to-reach individuals, families, and groups. The client will be described as facing a “first decision” – whether or not to accept the need for help and to accept the worker. Discussion will include: dealing with denial in the beginning phase of work; confronting authority issues with mandatory clients (or semi-voluntary clients); creating conditions of trust and safety which allow clients to lower their defenses; challenging the “illusion of work”; understanding resistance and responding to it constructively; dealing with taboo subjects such as physical and substance abuse, sex, death and violence.
Attention will be paid to issues involved in working inter-culturally (working with differences of race, ethnicity, gender, class, sexual orientation, etc.) and intra-culturally (working with persons who are like us). Core skills to facilitate dealing with these practice issues will be identified. The skills include: “tuning in,” contracting, elaborating, empathizing, sharing one’s own feelings, providing data, and making a demand for work. A premium will be placed upon honesty in relating to clients, the genuineness of the worker’s empathy, the worker’s capacity to integrate the personal and professional self, and the importance of confrontation and demand.
This workshop will also explore the skills required to work with professionals from other agencies and systems. Problems such as the battle over “who owns the client?” will be explored. Examples in which professionals claim sole responsibility for clients or refuse responsibility to provide services will be examined as illustrations of how inter-professional conflict can have a negative impact on services to clients. The skills for creating more constructive working relationships between individual workers, departments or services will be presented using case examples as illustrations.

For more information and to register, please click here. 

Related upcoming events

  • 10-27-17 9:00 am - 10-27-17 4:30 pm
    Over 2 million Americans have served in the last 15 years of the Global War on Terrorism.  Many are returning home and looking for the anonymity of community mental health centers and private practices for mental health care.  They live and work among us and their children attend our public schools.  Many will not identify themselves as returning veterans (or loved ones of returning veterans) unless asked directly.   This workshop will prepare the non-military helping professional for culturally-informed relationships with this unique population.  The focus will be on the values, beliefs and attitudes towards seeking help as well as the unique language used in different military branches.  Returning veterans often complain about having to spend their first session explaining military culture to civilian professionals.  Clinical implications of working with a military member will be explored through case vignettes.   Cultural sensitivity will inform the practice approaches of workshop participants. For more information and to register click here
  • 11-01-17 8:30 am - 11-01-17 4:00 pm
    Approved by NASW, NH Chapter, for 6.0 Category 1 CE Credits, #3356 Description: Dialectical Behavior Therapy (DBT) has been shown, in dozens of studies, to be very effective at reducing self-harm, suicide attempts, aggression, substance use problems, eating disorders, relationship chaos and distress, and other out-of-control behaviors. Training in DBT typically focuses on how to treat these “Stage 1” primary targets, in part by helping people learn skills to reduce these life-threatening or severely impairing behaviors. However, more diffuse problems can be more difficult to identify, assess, and target for improvement. These may include common problems in BPD and related disorders such as feelings of profound emptiness, anhedonia, loneliness and relationship chaos and distress. In this workshop, we will focus on identification and assessment of these more diffuse targets, which are common not only in BPD, but in related disorders as well. We will focus on how to use mindfulness skills in particular to treat these sticky problems. The workshop will include lecture, demonstration, and practice opportunities for participants. Course Objectives: 1. Describe “emptiness” in a practical, behavioral way, in the context of a client’s cultural experience. 2. Use mindfulness to increase the experience of a consistent (non-empty) self. 3. Use mindfulness skills in the treatment of anhedonia. 4.  Use relationship mindfulness skills to help clients improve and stabilize their relationships About Our Presenter: Alan E. Fruzzetti, PhD, is the Program Director of the 3East Boys Intensive Program and Director of Family Services for 3East Continuum at McLean Hospital in Belmont, MA. Dr. Fruzzetti is on the Board of Directors of the National Education Alliance for Borderline Personality Disorder, the International Society for DBT, and the Linehan Institute. He has authored more than 100 research and clinical papers and book chapters and has lectured and trained professionals in more than a dozen countries on BPD, DBT, and family interventions. For more information and to register click here.
  • 11-17-17 All day
    Approved by NASW, NH Chapter, for 5.0 Category 1 CE Credits, #3347 This full-day conference will include two plenary sessions as well as concurrent workshops on educational topics related to suicide prevention.  The morning plenary session, "The Human Matrix:  Preventing Suicide by Creating Resiliency", will be presented by Shawn Shea, MD, an internationally acclaimed workshop leader and educational innovator in the fields of suicide prevention, resiliency, clinical interviewing, and improving medication adherence.  The afternoon plenary will be a presentation titled, "Live Through This", by Dese'Rae L. Stage, a suicide attempt survivor who has done numerous speaking engagements to professional audiences on her experience and research related to suicide attempt survivors throughout the United States. The day will also offer five concurrent workshops in the morning and an additional five in the afternoon. Morning concurrent workshops: A.  Uncovering Suicidal Intent:  the Crux of the Matter - Part 1 of 2 (Shaw Shea, MD) B.  Hope & Recovery for Public Safety Personnel (Brian Flemming) C.  24/7:  How Connectedness to Technology Can Contribute to Anxiety & Depression (Ann Duckless, MA) D.   Mindfulness in Life:  An Introduction Session (Lisa Stockwell)FStarting the Conversation:  How Story                    Telling Leaves an Impact (Panel discussion - Deb Baird and Susan Morrison, M.Ed) Afternoon concurrent workshops: F. Uncovering Suicidal Intent: the Crux of the Matter - Part 2 of 2 (Shawn Shea, MD) G. How to Find Hope: A Soldier's Story (Clifford Bauman) H. Suicide Safe Messaging in Media: The Good, the Bad, and the Hope for Better (Dese'Rae Stage and Deb Baird) I. Young Adult Leadership in Suicide Prevention (Mary Forsythe-Taber, MS and Ann Duckless, MA) J. Creating Peace of Mind (Rebecca Taylor, BS and Molly Perham, BS) Click here for more information and to register.      
  • 12-07-17 8:30 am - 12-07-17 4:00 pm


    Consultation on the Dynamics and Skills of Advanced Clinical Practice II: Focus on the Middle Phase Dr. Lawrence Shulman Six (6) Category I Clinical CEUs approved by NASW NH Approval #3357 This workshop will be limited to twelve participants allowing each to share practice issues with current and past clients. It will combine presentation, discussion and case example analysis and will function as a mutual aid support group for experienced practitioners.. The core practice principles of the Interactional Practice Model will be shared throughout the day and then applied to different settings (e.g., hospitals, schools, private practice), with different populations (e.g., children, adults, seniors) using different modalities (e.g., individual, family and group), dealing with different problems (e.g., mental illness, health issues, trauma) with specific examples selected in response to the practice of the workshop participants. The middle phase of work will be specifically addressed in content and discussion. Course Objectives –
    • To be able to conceptualize the core Interaction Model (IM) of Advanced Direct Practice
    • To be able to adapt the IM model to different settings, populations, problems, modalities of practice.
    • Through the use of participant’s case examples, identify and address the issues of the middle phase of work
    • Presentation of a model for having professional impact on other professionals, agencies and other systems.

    Please note:

    • Workshop size is limited to 12.
    • Participants should have a minimum of three years of post-graduate clinical experience
    • If you are an NASW Member and you find there are none of these tickets left, but there are tickets for non-members remaining, please call Lynn - 603.496.0994
    • Registration will begin at 8:30 am and the workshop will begin at 8:45 am
    • If you would prefer to pay by check, please email: admin.naswnh@socialworkers.org
    • We are unable to refund registration fees, however, you may transfer your registration to another
    Schedule 8:30 Registration & continental breakfast 8:45 Worshop begins 10:15 Break 10:30 Workshop resumes 12:00 Lunch - provided 12:45 Workshop resumes 2:15 Break 2:30 Workshop resumes 4:00 Workshop ends ABOUT THE INSTRUCTOR Lawrence Shulman, M.S.W., Ed.D. is a former Professor of Social Work and Dean at the School of Social Work, the University at Buffalo. He has been leading his own pro-bono direct group work practice, usually with single parents, married couples, students suspended from school for violence, and persons with AIDS in early recovery. He has done extensive research on the core helping skills in social work practice, supervision, and child welfare. Dr. Shulman is used widely as a training consultant in direct practice, family work, group work, supervision, field instruction, administration, residential treatment and the skills of working with other professionals. He has published numerous articles and monographs on direct practice and is the author of ten books. These include: Dynamics and Skills of Group Counseling, 2011 (available now); The Skills of Helping Individuals, Families, Groups and Communities, 7th Edition, 2011, both by Cengage Publishers; Mutual Aid Groups, Vulnerable and Resilient Populations and the Life Cycle,3rd edition, 2005 (Co-edited with Dr. Alex Gitterman of Columbia University), Columbia University Press. Dr. Shulman was the author of the entry on supervision and consultation in the last three editions of the Social Work Encyclopediapublished by the National Association of Social Workers. He has also authored a book entitled Interactional Supervision, 3rd edition, which was published in 2010 by the National Association of Social Workers Press. Dr. Shulman has been a proud member of NASW since 1961 For more information and to register click here.